Geothermal Heat PumpsDGX-to-Air
Waterless WG2A-36C1-CP*-*- Geothermal Heat Pump Manual
Setup, everyday use, maintenance and troubleshooting for the direct-exchange (DGX) geothermal heat pump with forced-air delivery, with verified specifications.
- ConfigurationDGX-to-Air
- Heating COP3.8
- Cooling EER19.1
- Heat cost per million Btu$13.11
About the Waterless WG2A-36C1-CP*-*-
Waterless model WG2A-36C1-CP*-*- from the WG2A-36 line is listed by ENERGY STAR as a direct-exchange (DGX) geothermal heat pump with forced-air delivery.
In this configuration it is rated at a heating COP of 3.8 and a cooling EER of 19.1. A COP of 3.8 means it delivers about 3.8 units of heat for every unit of electricity it uses. An EER of 19.1 means it removes 19.1 Btu of heat per watt-hour in cooling. Because a DGX system circulates refrigerant directly through buried copper tubing instead of using a water loop, it is rated under the separate direct-geoexchange test standard (AHRI 870), so its numbers should be compared only with other DGX equipment.
As an air-delivery unit it heats and cools through ductwork like a conventional furnace and air conditioner, with the outdoor condenser replaced by the ground heat exchanger. Among peers, its COP is higher than 22% of the 46 DGX-to-Air models in our database.
It is also recognized as ENERGY STAR Most Efficient, the program's designation for the top-performing certified products in a category.
Specifications
| Brand | Waterless |
|---|---|
| Model number | WG2A-36C1-CP*-*-* |
| Model name / series | WG2A-36 |
| Configuration | DGX-to-Air |
| Product series | WG2A-36 |
| EER (cooling efficiency) | 19.1 Btu/Wh |
| COP (heating efficiency) | 3.8 |
| Refrigerant | R-410A |
| ENERGY STAR Most Efficient | Yes |
Certified ratings by application
1 certified rating configuration is listed for the Waterless WG2A-36C1-CP*-*-, sorted by COP. Ratings depend on the application, so compare the row that matches your installation.
| Application | EER | COP | Certified |
|---|---|---|---|
| DGX-to-Air | 19.1 | 3.8 | November 2021 |
Safety information
- Installation, refrigerant work and electrical connections must be done by a licensed HVAC contractor experienced with geothermal systems, following the manufacturer's instructions and local codes. Most jurisdictions require permits for the heat pump and for drilling or trenching.
- Geothermal heat pumps typically run on a 208/230 V circuit. Switch off the disconnect and the breaker before opening any access panel; capacitors can hold a dangerous charge after power is removed.
- Call 811 (or your local utility-locate service) before any digging so buried gas, electric and water lines are marked.
- Do not operate the unit with access panels or the blower door removed.
- DGX systems circulate refrigerant through buried copper tubing. Never dig near the ground loop without knowing its location; a damaged loop releases refrigerant and requires specialized repair.
- If your home also has a fuel-burning furnace, boiler or water heater, keep carbon monoxide alarms on every level and near sleeping areas.
Installation and first-time setup
A geothermal system is only as good as its ground connection. The ratings for the Waterless WG2A-36C1-CP*-*- assume correct source-side flow and temperatures, so the loop or well design deserves as much attention as the heat pump itself.
- Room-by-room load calculation
Insist on an ACCA Manual J heat-loss and heat-gain calculation. Geothermal equipment and loops are expensive to oversize, and an undersized loop drives entering-water temperatures down in winter, reducing capacity and efficiency.
- DGX loop design
DGX loops are sized and charged with refrigerant by the manufacturer-trained installer. Soil conditions matter: very acidic or corrosive soils can attack copper tubing, so expect a soil assessment and any cathodic protection the manufacturer requires.
- Ductwork and airflow
Have the contractor measure external static pressure and set blower airflow to the manufacturer's table (commonly 350–450 CFM per ton). Leaky or undersized ducts are the most common reason a new system underperforms.
- Commissioning
Ask for a start-up report that records entering and leaving source temperatures, refrigerant pressures, airflow or load-side flow, thermostat and auxiliary-heat settings, and the loop fluid freeze point where applicable.
Using your geothermal heat pump
Thermostat settings
Choose a comfortable setpoint and leave it. Geothermal heat pumps work best holding a steady temperature; large setbacks in heating mode can bring on auxiliary electric heat during recovery, which costs several times more per hour than the compressor. If you use setbacks, keep them to a few degrees or use a thermostat with heat-pump adaptive recovery.
Auxiliary and emergency heat
Many water-to-air systems include electric resistance backup. "Auxiliary" heat should come on only during very cold weather or quick recovery; "emergency" heat locks out the compressor and should be used only if the heat pump fails. Frequent auxiliary heat in mild weather is worth a service call.
Cooling and humidity
Set the fan to "Auto" in summer so moisture collected on the indoor coil drains away instead of re-evaporating into the house. Supply air in heating mode is often around 90–105 °F — cooler than a gas furnace — so the air from the registers may feel mild even though the house is being heated properly.
Domestic hot water
Many geothermal units can be fitted with a desuperheater that preheats domestic hot water using waste heat from the compressor. If your installation has one, its circulator runs only when the compressor runs, and the water heater still provides final heating — check with your installer whether it was included.
Care and maintenance
Ground loops have no outdoor coil to clean and are largely maintenance-free, but the indoor unit and the source-side fluid still need periodic attention.
| When | What to do |
|---|---|
| Every 1–3 months | Inspect the air filter and replace it when dirty (1 in. filters usually monthly to quarterly; 4–5 in. media filters every 6–12 months). |
| Every season | Check that the condensate drain and trap are clear (water-to-air units remove moisture in cooling mode) and that nothing is stored against the unit's access panels. |
| Every year | Professional service by a DGX-trained technician: check refrigerant pressures and temperatures, superheat and subcooling, electrical connections and the compressor. |
| Every 3–5 years | Have the indoor coil and blower (or load-side heat exchanger) inspected and cleaned if airflow or temperature split has dropped. |
Troubleshooting
Geothermal heat pumps protect themselves with pressure and temperature switches, so most "no heat" calls trace back to airflow, water flow or thermostat settings. Work through the checks below before calling a technician.
| Problem | Possible cause | What to try |
|---|---|---|
| No heating or cooling | Thermostat in wrong mode; tripped breaker; disconnect off; unit in safety lockout. | Check mode and setpoint; reset the breaker once. Many units clear a lockout when power is cycled off and on — if it locks out again, call for service. |
| Unit locks out in heating mode | Low source-side flow; entering water too cold; low antifreeze concentration; dirty air filter. | Replace the filter and confirm loop or well pumps run. Repeated low-temperature lockouts point to a flow, antifreeze or loop-sizing problem for a technician. |
| Unit locks out in cooling mode | High head pressure from low water flow, a scaled heat exchanger or poor airflow. | Check the filter and blower; have a technician verify flow and the temperature rise across the heat exchanger. |
| High electric bills in winter | Auxiliary heat running too often; deep thermostat setbacks; loop delivering cold water. | Reduce setbacks and ask your contractor to review auxiliary-heat staging and entering-water temperatures. |
| Air from vents feels lukewarm | Normal heat-pump supply temperature (around 90–105 °F). | Judge comfort by whether the house reaches setpoint, not by the feel of the air. |
| Gurgling or rushing water sounds | Air trapped in the loop or hydronic piping. | A technician should purge the air; persistent air may mean a slow leak. |
| Water near the unit | Clogged condensate drain or trap; leaking fitting. | Turn the unit off, clear the drain and check fittings; call for service if water continues. |
Energy use and running costs
At its rated COP of 3.8, the Waterless WG2A-36C1-CP*-*- uses about 77 kWh of electricity per million Btu of heat delivered — roughly $13.11 at $0.17 per kWh.
| Heat source | Energy used | Estimated cost |
|---|---|---|
| This heat pump (COP 3.8) | 3,856 kWh | $656 |
| Electric resistance heat (COP 1.0) | 14,654 kWh | $2,491 |
| 95% AFUE gas furnace | 526 therms | $789 |
| 80% AFUE gas furnace | 625 therms | $938 |
For cooling, an EER of 19.1 means each ton of capacity (12,000 Btu/h) draws about 0.63 kW at the rating point. Over 1,000 full-load cooling hours a year — an assumption typical of a mixed U.S. climate — that is about 628 kWh per ton, or $107 per ton at $0.17 per kWh. Multiply by your system's tonnage for a seasonal estimate.
These figures are based on the certified rating point. Real-world performance changes as ground temperatures around the copper loop shift through the season. DGX systems have no loop circulator, which removes the pumping energy that water-loop systems add on top of their ratings.
Frequently asked questions
What are the efficiency ratings of the Waterless WG2A-36C1-CP*-*-?
In its DGX-to-air configuration it is rated at an EER of 19.1 for cooling and a COP of 3.8 for heating. DGX ratings follow the AHRI 870 direct-geoexchange test.
How much does it cost to heat with the Waterless WG2A-36C1-CP*-*-?
At a COP of 3.8 it needs about 77 kWh per million Btu of heat, or about $13.11 at $0.17/kWh. A home needing 50 million Btu a year would spend roughly $656, before loop-pump energy and any auxiliary heat.
What refrigerant does the Waterless WG2A-36C1-CP*-*- use?
The ENERGY STAR record lists R-410A.
Does the Waterless WG2A-36C1-CP*-*- heat with forced air or hot water?
Forced air. It is a DGX-to-air unit, so it delivers heating and cooling through ductwork with an indoor blower, like a furnace and central air conditioner.
Is the Waterless WG2A-36C1-CP*-*- ENERGY STAR certified?
Yes. It appears on the ENERGY STAR certified geothermal heat pump list, with a certification date of November 2021, and it is also designated ENERGY STAR Most Efficient.
Sources and disclaimer
Specifications on this page come from the ENERGY STAR certified geothermal heat pumps dataset published by the U.S. Environmental Protection Agency (record certified November 8, 2021), retrieved October 7, 2026.
The setup, operating, maintenance and troubleshooting guidance is written by ManualHarbor's editors for this specific product type and configuration. It is an independent guide — not a reproduction of the manufacturer's manual — and ManualHarbor is not affiliated with Waterless. Always follow the safety instructions, installation requirements and warranty terms supplied with your unit, and contact Waterless or an authorized service provider for warranty repairs and replacement parts.
Running-cost figures use assumed U.S. average utility prices and are estimates for comparison only. See our editorial methodology for details.
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