PrintersScanner
Thales CR21-03-00-00-01 Printer Manual
Setup, everyday use, maintenance and troubleshooting for the scanner, with verified specifications.
- TypeScanner
- Sleep power1.98 W
- Duplex scanningNo
About the Thales CR21-03-00-00-01
The Thales CR21-03-00-00-01 is a scanner certified under the ENERGY STAR program for imaging equipment. The manufacturer markets it as the CR2000.
It draws 1.98 W in sleep. That sleep power is lower than 33% of the 413 Scanner models in our database. The factory default is to enter sleep 5 minutes after the last job.
Specifications
| Brand | Thales |
|---|---|
| Model number | CR21-03-00-00-01 |
| Model name / series | CR2000 |
| Product type | Scanner |
| ENERGY STAR product category | Scanners |
| Media size format | Small |
| Automatic duplex (two-sided) | No |
| Professional imaging product | No |
| Remanufactured product | No |
| Sleep-mode power | 1.98 W |
| Default delay to sleep | 5 min |
Safety information
- Plug the scanner directly into a grounded wall outlet. Avoid light-duty extension cords, and replace a damaged power cord before use.
- Keep the ventilation openings clear and leave the clearance around the unit that the manual specifies for paper trays, covers and service access.
- Switch off and unplug the unit before cleaning it or reaching deep inside to clear a jam.
- Do not place heavy objects on the scanner glass, and keep long hair, loose clothing and fingers away from the document feeder rollers while scanning.
Setup
- Unpack and remove shipping materials
Remove all tape, foam and protective film, including pieces inside the covers and paper trays. If the scanner has a carriage lock, release it before connecting power.
- Choose a location
Place the unit on a stable, level surface away from direct sunlight, heat sources, grease and moisture, with room to open the cover for media changes.
- Connect to your computer or network
Connect the unit to your network (Ethernet or Wi-Fi where available) or directly by USB, following the setup guide. Network connection lets several users share it and makes firmware updates easier.
- Install drivers and software
Install the manufacturer's scanning software and TWAIN/WIA or ICA driver from the support site, or use the operating system's built-in scanning if the model supports it.
- Check the sleep timer
The unit is shipped to enter sleep 5 minutes after the last job. Keep this setting (or shorten it) to minimize idle energy use.
Using your scanner
Scanning tips
- Scan text documents at 300 dpi for readable, searchable PDFs; use 600 dpi or higher only for photos and fine detail.
- Turn on blank-page removal and automatic deskew in the scanning software to clean up batches.
- Remove staples and paper clips and flatten folded pages before loading the feeder.
- Use the scanner's carrier sheet for photos, receipts and fragile originals.
Sleep and power settings
The factory sleep delay is 5 minutes. In sleep the unit draws 1.98 W. Use the auto-off or weekly timer (if offered) to switch the unit off overnight and on weekends.
Care and maintenance
| When | What to do |
|---|---|
| Monthly, or when copies show marks | Clean the scanner glass and (if equipped) the narrow ADF scanning strip with a soft cloth and a little glass cleaner applied to the cloth, not the glass. |
| At the scan count in the manual | Clean or replace the feed rollers and separation pad to prevent multifeeds and jams. |
| Every 6 months | Install firmware updates from the manufacturer and vacuum dust from the exterior vents. |
Troubleshooting
Most scanner problems come from media, consumables, connections or settings. Try these steps first; for numbered error codes, look up the code in the manufacturer's manual or support site.
| Problem | Possible cause | What to try |
|---|---|---|
| Vertical lines on scans or copies | Dust or correction fluid on the scanning glass or ADF scanning strip. | Clean the glass, the narrow scanning strip and the white backing under the document feeder. |
| Multiple pages feed at once | Worn separation pad or rollers; pages stuck together. | Fan the stack before loading, clean the rollers, and replace the roller kit if multifeeds continue. |
| Scanner not detected | USB cable or port issue; driver not installed; scanner asleep. | Try another USB port or cable, reinstall the scanning driver, and wake the scanner by pressing a button. |
| Pages jam in the document feeder | Folded, stapled, damp or very thin originals; overfilled feeder; dirty rollers. | Open the feeder cover and remove the page gently, load fewer sheets, and use a carrier sheet or the flatbed (if equipped) for delicate originals. |
| Slow to start the first job | Unit waking from sleep. | This is normal. Group jobs together; avoid disabling sleep, which raises energy use considerably. |
Energy use and running costs
ENERGY STAR rates this scanner on its low-power modes: 1.98 W in sleep. If it stays plugged in and asleep around the clock, sleep mode alone uses about 17.3 kWh per year — roughly $2.95 at $0.17 per kWh.
Energy used while actively scanning is not included in these figures; it depends on how many pages you produce.
Frequently asked questions
What type of scanner is the Thales CR21-03-00-00-01?
It is a scanner in ENERGY STAR's small media-size category. It is sold as the CR2000.
Does the Thales CR21-03-00-00-01 scan on both sides automatically?
No. The certification record does not list automatic duplex scanning.
How much power does the Thales CR21-03-00-00-01 use in sleep?
It draws 1.98 W in sleep. Left asleep all year, that is about 17.3 kWh, or $2.95.
How long does the Thales CR21-03-00-00-01 take to go to sleep?
It is shipped with a default sleep delay of 5 minutes after the last job. You can change it in the control panel or web interface, but shorter delays save more energy.
Is the Thales CR21-03-00-00-01 ENERGY STAR certified?
Yes. It appears on the ENERGY STAR certified imaging equipment list, with a certification date of October 2024.
Sources and disclaimer
Specifications on this page come from the ENERGY STAR certified printers dataset published by the U.S. Environmental Protection Agency (record certified October 1, 2024), retrieved October 7, 2026.
The setup, operating, maintenance and troubleshooting guidance is written by ManualHarbor's editors for this specific product type and configuration. It is an independent guide — not a reproduction of the manufacturer's manual — and ManualHarbor is not affiliated with Thales. Always follow the safety instructions, installation requirements and warranty terms supplied with your unit, and contact Thales or an authorized service provider for warranty repairs and replacement parts.
Running-cost figures use assumed U.S. average utility prices and are estimates for comparison only. See our editorial methodology for details.
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