Water HeatersGas Tankless
Richmond RMTGHS10IP Water Heater Manual
Setup, everyday use, maintenance and troubleshooting for the 180,000 Btu/h propane tankless water heater, with verified specifications.
- UEF0.96
- Max flow5.2 gpm
- Gas input180,000 Btu/h
- Est. yearly cost$264
About the Richmond RMTGHS10IP
Richmond model RMTGHS10IP is a 180,000 Btu/h propane tankless water heater that meets ENERGY STAR efficiency requirements.
It is rated to deliver up to 5.2 gallons per minute with a 67 °F temperature rise from a maximum gas input of 180,000 Btu/h, and it starts heating at flows as low as 0.4 gpm. In practice that covers about two simultaneous 2.0 gpm showers when incoming water is around 58 °F; colder winter water reduces the flow it can heat (see Using your water heater). The DOE classifies it in the high usage draw pattern, so its efficiency rating assumes about 84 gallons of hot water a day.
Its UEF of 0.96 is a level reached only by condensing tankless designs, which recover heat from the exhaust and therefore need plastic venting and a condensate drain. That UEF is higher than 66% of the 463 gas tankless models in our database.
It can be installed as a direct vent unit with 2 in. vent pipe.
Specifications
| Brand | Richmond |
|---|---|
| Model number | RMTGHS10IP |
| Water heater type | Gas Tankless |
| Fuel / energy source | Propane |
| Maximum flow (67 °F rise) | 5.2 gpm |
| Minimum activation flow | 0.4 gpm |
| DOE draw pattern | High-Usage |
| Uniform Energy Factor (UEF) | 0.96 |
| Estimated annual natural gas use | 176 therms/yr |
| Estimated annual propane use | 192 gal./yr |
| Gas input rate | 180,000 Btu/h |
| Recovery efficiency | 98% |
| Maximum current | 2.0 A |
| Unit height | 28.6 in. |
| Unit width | 18.1 in. |
| Unit depth | 13.6 in. |
| Venting | Direct vent |
| Vent pipe diameter | 2 in. |
| Connected / demand-response capable | No |
Safety information
- Set the water heater to about 120 °F (49 °C). Water at 140 °F can cause a serious burn in a few seconds; at 120 °F it takes several minutes. Homes with young children or older adults benefit from anti-scald valves at tubs and showers.
- A pressure relief valve must be installed as the manual and local code require. Never cap or plug it.
- Installation should be done by a licensed plumber (and electrician or gas fitter where required). Most jurisdictions require a permit.
- Install carbon monoxide alarms on every level of the home and near sleeping areas, and keep the vent and air-intake terminations clear of snow, leaves and nests.
- If you smell gas, do not operate switches or appliances; leave the building and call your gas utility or 911 from outside.
- Never store gasoline, solvents or other flammable products near the water heater.
- Turn off the 120 V power and the gas valve before opening the cabinet; internal parts can stay hot after use.
Installation and first-time setup
Use this checklist when planning the installation of the Richmond RMTGHS10IP and when reviewing the finished job with your installer.
- Size the gas supply
At 180,000 Btu/h this heater needs far more gas at full fire than a typical tank. The gas line and meter must be sized for the full input; an existing 1/2 in. line is often too small.
- Venting
Vent exactly as the manual specifies for direct vent configurations using 2 in. pipe, observing maximum lengths and termination clearances from windows, doors and grade.
- Condensate drain
Route condensate to a drain through a neutralizer if the manufacturer or local code calls for one.
- Service valves and water quality
Install isolation valves with flush ports so the heat exchanger can be descaled. In hard-water areas, consider a softener or scale-prevention system as the manufacturer recommends.
- Electrical
Provide a grounded 120 V receptacle or circuit (maximum current 2.0 A). The heater needs power for its controls, fan and freeze protection, so it will not make hot water during a power outage.
- Fill and purge before start-up
Open a hot tap to purge air from the lines before turning on gas and power, then set the temperature and check for leaks.
Using your water heater
Flow rate and temperature rise
| Incoming water | Temperature rise | Max flow |
|---|---|---|
| 58 °F (rating condition) | 67 °F | about 5.2 gpm |
| 45 °F (cool climate in winter) | 80 °F | about 4.4 gpm |
| 35 °F (cold northern winter) | 90 °F | about 3.9 gpm |
The burner lights only when flow exceeds about 0.4 gpm, so a barely open tap may run cold. A brief burst of cooler water after quickly turning a tap off and on again is normal. If you want instant hot water at distant fixtures, ask about a recirculation system compatible with this model.
Saving hot water and energy
- Fix dripping hot-water taps promptly and use WaterSense showerheads and faucet aerators.
- Insulate the first several feet of hot and cold pipes at the heater.
- Wash laundry in cold water when possible.
Care and maintenance
| When | What to do |
|---|---|
| Every year (more often in hard water) | Flush the heat exchanger with a descaling solution through the service valves, following the manufacturer's procedure. |
| Every few months | Clean the cold-water inlet filter screen. |
| Every year | Have the burner, venting, condensate system and neutralizer inspected. |
| Every month | Test carbon monoxide alarms. |
Troubleshooting
Check these common causes before calling for service.
| Problem | Possible cause | What to try |
|---|---|---|
| Water not getting hot at low flow | Flow below the activation threshold; partially closed valve; clogged inlet screen. | Open the tap further; clean the inlet filter. |
| Hot water fluctuates or turns cold in winter | Demand exceeds capacity for the colder incoming water; scale buildup. | Reduce simultaneous uses; schedule descaling. |
| No hot water at all | No power; gas valve closed; ignition failure; error lockout. | Check power and the gas valve; note any code and consult your manufacturer's manual before resetting. |
| Error code on the display | The control detected an ignition, venting, flow or temperature fault. | Look up the code in your manufacturer's manual; venting and gas faults need a technician. |
| Relief valve dripping or discharging | Excess pressure from thermal expansion; failing valve; temperature set too high. | Have the pressure checked and an expansion tank added if needed; replace a faulty valve. Never plug it. |
Energy use and running costs
On propane it is estimated to use about 192 gallons per year; multiply by your local propane price to estimate cost.
These estimates come from the DOE test, which assumes 84 gallons of hot water a day heated from 58 °F to 125 °F; your use will differ. The controls, fan and freeze protection also use a small amount of electricity, not included here.
Frequently asked questions
How much hot water can the Richmond RMTGHS10IP supply?
It is rated for up to 5.2 gallons per minute at a 67 °F temperature rise (maximum input 180,000 Btu/h). With 45 °F winter water and a 125 °F setpoint, expect about 4.4 gpm.
What is the UEF of the Richmond RMTGHS10IP?
Its Uniform Energy Factor is 0.96, measured in the DOE high usage draw pattern. Higher is better; compare UEF only between models in the same draw pattern.
How much propane does the Richmond RMTGHS10IP use?
It is estimated to use about 192 gallons of propane a year under the DOE test.
What venting does the Richmond RMTGHS10IP use?
It can be installed as a direct vent unit with 2 in. vent pipe. Follow the installation manual for approved materials and maximum lengths.
Does the Richmond RMTGHS10IP need electricity?
Yes. It needs a 120 V supply (up to 2.0 A) for its controls, combustion fan and freeze protection, so it cannot make hot water during a power outage.
How often should the Richmond RMTGHS10IP be descaled?
Flush the heat exchanger at least once a year, and more often in hard-water areas or if the unit reports a scale warning. Follow the descaling procedure in the manufacturer's manual using the service valves on the water connections.
Is the Richmond RMTGHS10IP ENERGY STAR certified?
Yes. It appears on the ENERGY STAR certified water heater list, with a certification date of April 2024.
Sources and disclaimer
Specifications on this page come from the ENERGY STAR certified water heaters dataset published by the U.S. Environmental Protection Agency (record certified April 25, 2024), retrieved October 7, 2026.
The setup, operating, maintenance and troubleshooting guidance is written by ManualHarbor's editors for this specific product type and configuration. It is an independent guide — not a reproduction of the manufacturer's manual — and ManualHarbor is not affiliated with Richmond. Always follow the safety instructions, installation requirements and warranty terms supplied with your unit, and contact Richmond or an authorized service provider for warranty repairs and replacement parts.
Running-cost figures use assumed U.S. average utility prices and are estimates for comparison only. See our editorial methodology for details.
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